If you subsequently have concerns about the functionality of your wheelchair or other mobility related products, Build My Wheelchair, LLC will review with you anything that is related to the assembly of your wheelchair, but we are not responsible for any specific product or component failures or malfunctions. More importantly, Build My Wheelchair, LLC does not manufacture the specific parts or components that make up the wheelchair and, as such, we do not make any express or implied representations or warranties regarding the ultimate end product. Based on your input, the ATP will issue recommendations, but this consultation is not a representation or guarantee that the end product is exactly what you require or that it will meet all your needs. The ATP’s role is to assist you in ascertaining the type of wheelchair or mobility related equipment that may best fit your needs depending on your physician’s recommendations and the resources that may be available to you. This consult will be conducted using Microsoft Teams with an ATP at a date and time that is convenient for you. You have accessed the website to request a consult with an Assistive Technology Professional (“ATP”) to perform a seating consult for your custom mobility needs. If your item is defective or was damaged in shipping, please contact the office at 1-84 or email us at We will coordinate to have the item corrected or replaced as fast as possible. If you paid by check or money order, we will issue a check within 30 days. Please allow up to 4 weeks for your credit to be issued. If the full Return Authorization process is followed and your product is received in new condition, a credit will be issued to the payment type used for the purchase. This may take an extended period depending on the return location. If delivery is refused and not returned with an RA number, a refund minus the cost of shipping and restocking fee of 30% will be credited when item is returned and located. You will need to follow the Return Authorization process in order receive any refund. If you cancel an order after the item has shipped, the order is subject to all return policies. Once a custom order has begun production, the $2,500 deposit fee will be ineligible for refund. If product not received within 21 days of Return Authorization, no credit will be issued.ī can assist in picking the best return shipping option to use once- depending on the sizing of the package USPS will be the least expensive route for return.Īll custom orders will require a deposit of $2,500. Products returned without a Return Authorization number will not be credited. Returns received without this number will not be credited. Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.ĪLL returned products require a Return Authorization number. You will be responsible for shipping fees to get the item back to you. In the event your item is not returnable we will contact you and you can decide if you'd like it shipped back. If there are any signs of use shown on the product, will not be able to issue a refund. This must be included on the package when returning.Īfter the Return Authorization is granted, ship the item back to the address supplied from customer service within 14 days.īefore a credit will be issued, the product will be inspected for damage and signs of use. This includes but is not limited too ultra lightweight wheelchairs, heavy duty wheelchairs, tilt and space wheelchairs, pediatric wheelchairs, outdoor/all terrain power wheelchairs, power elevating/recline/tilt power wheelchairs, rehab shower commode chairs, bathroom transfer systems, standing frames and gait trainers.įor hygiene reasons, all seat cushions, back cushions, and any other seating and positioning components are ineligible for return.Ĭontact to request a Return Authorization Number. You are responsible for the cost of return shipping and the product must be in the original packaging.Īny custom built item that is built to special specifications is ineligible for return. Most items may request a return within 10 days of receipt for a refund. Any sign of wear and tear will prevent a credit from happening.Īll products received in retail or manufacturer packaging must be returned in packaging. You are responsible for the cost of return shipping and the product must be in the original packaging. For orders that incur a shipping cost, it will be excluded from the refund issued.
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